Eugene, OR
Staff Supervision:
- Selects, schedules, assigns and evaluates staff. Provides feedback on performance on an ongoing basis, as well as providing an annual written performance review.
- Orients new staff and ensures that training and education needs are met.
- Approves final weekly staffing schedule for assigned staff.
- Mentors and coaches new and existing staff.
- Ensures scheduling of regular in-service education meetings for staff
- Analyzes workflow of clinic and provides feedback/modifications as necessary
- Coordinates with Human Resources to provide disciplinary action, as necessary.
- Prepares and leads routine department meetings.
- Mediates conflict between staff members. Coordinates with COO and HR as necessary.
- Serves on committees and attends meetings related to urgent care clinical operations.
- Ensures effective communication, productivity monitoring, workflow alignment, and adherence to clinic standards.
- Ensures that registration, medical assistant, DME, and X-ray workflows are efficient, evidence based and consistently followed across the team.
- Performs other duties as assigned.
Patient Focus:
- Registration/intake, medical assistant/DME/bracing, or X-ray interactions.
- Delays, gaps, or concerns in care coordination or communication.
- Physician or APP concerns that may or may not require escalation.
- Lead patient complaint investigations, follow up with patients and staff, identify root causes, and implement workflow or service improvement strategies.
Project Work
- Participates in and leads urgent care clinical operations projects related to patient experience, workflow improvement, care standardization, and care coordination initiatives.
- Collaborates with leadership on quality improvement projects, ensuring timelines, documents and deliverables are met.
- Assists with development, revision, and implementation of urgent care clinic policies, procedures and education materials.
- A working knowledge of EMR/EHR, preferably in a clinic outpatient setting.
- A general understanding of the principles of continuous quality improvement in a healthcare setting.
- Ability to engage in public contact work.
- The ability to formulate policies and to interpret and explain those policies and procedures to others.
- The ability to think clearly, exercise sound judgment and to make independent decisions regarding the formulation and application of policies and procedures.
- Excellent oral and written communication skills.
- The maturity and tact necessary to deal effectively with patients, employees and physicians.
- Flexibility in thinking; able to easily adapt to internal and external business changes.
- A logical, highly organized mind. Be able to work independently with minimal direction and instruction.
- The ability to solve practical problems when presented with both concrete and ambiguous information.
- Excellent decision making skills and an ability to develop creative solutions.
- Dependability and punctuality.
- Ability to write routine reports and correspondence
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Knowledge of common Microsoft Office applications such as Excel, Outlook, and Word.
- To be professional and courteous
- Prioritize work load daily, weekly and monthly
Supervisory responsibilities
- Direct reports of Registration, Medical Assistant, Bracing/DME, and X-Ray staff.
Physical demands
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Able to lift and/or move up to 25 lbs.
- Able to walk, and use hands to finger, handle, or feel. Able to reach with hands and arms, stoop, kneel, and crouch.
- Ability to hear and understand in person and over the phone.
- Able to speak and provide information in person and over the phone.
- Able to sit or stand for long periods of time.
- Be able to work on a computer and keyboard for up to eight hours a day.
Travel required
- Local travel as required for meetings.
Education and Experience
- Current certification or license in Medical Assisting, Cast Tech, or X-ray Tech.
- Bachelor’s degree in relevant Clinical, Health Services, Business Administration or equivalent is preferred.
- Requires three (3) years of successful supervisory experience.
- Three (3) years experience in direct patient care in a clinical environment.
- Working knowledge of computer software and hardware, preferably including working with data processing in a medical environment.
Summary
Supervises and coordinates the duties of the Urgent Care clinic team, to include intake, medical assistant, DME/bracing, and X-ray operations to support the physician or PA/NP in MSK urgent care clinic. This role also provides leadership ensuring communication, accountability, and performance standards are consistently maintained across functions. Also accountable to provide direct patient care up to 50% of the time.