Eugene, OR

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OPERATIONS MANAGEMENT

1. Provide Administrative oversight to the daily operations of the clinic
2. Ensure smooth daily operations and steady progress towards established clinic goals
3. Lead daily problem solving involving personnel, medical staff, patients, families and involving clinic operations
4. Keep open communication with providers and anticipates their needs
5. Develop standardized policies, procedures and changes in clinic operations when necessary or desirable, working collaboratively with other Slocum leaders and the COO.
6. Create and maintain comprehensive clinic operating policies and procedures manual.
7. Ensure compliance with regulatory and licensure authorities for clinic staff and services.
8. Ensures standards of patient care through QA monitors
9. Take a lead role in identifying, investigating, and resolving patient complaints.    

PERSONNEL MANAGEMENT

1. Responsible for overall management of supervisors and management of the following departments in the Practice.
   • Medical Assistants
   • Scribes
   • Care Coordination team
   • Triage Nurses
2. Responsible for on-going performance evaluation, guidance and development of personnel 
3. Provide coaching, training, guidance and support to promote success of management and staff.
4. Provide opportunities for growth and development of clinic staff
5. Conduct yearly performance evaluations of assigned staff. 
6. Holds staff meetings to provide opportunities for participative planning 
7. Responsible for the appearance and professionalism of assigned staff and ensure compliance with the Code of Conduct and Dress Code policy by holding the team accountable. 

PLANNING / FINANCIAL MANAGEMENT

1. Evaluate and revise operating procedures to improve the efficacy of patient flow throughout the practice.
2. Study and make recommendations for improving patient access to the practice and minimizing patient waiting times.
3. Participate in management long-term other planning activities.  Be able to forecast resource requirement for implementation of practice goals and objectives.
4. Prepare annual operating and capital budgets with assistance from Supervisors/Leads for areas of responsibility that reflect the on-going operational requirements of the Practice and new goals and objectives as directed by the COO.
5. Prepare monthly analysis of budget variance reports.  Implement operational changes to maintain compliance with budget objectives.
6. Responsible for the maintenance and/or make recommendations for replacement or addition of fixtures, equipment, or tenant improvements needed to improve operational performance and clinical outcomes.
7. Responsible for OSHA compliance for the clinic.  

Education and Experience

• Associate’s degree in Nursing or other clinical care, Health Services, Business Administration or equivalent.  Bachelor’s degree preferred.
• Current RN license in the State of Oregon preferred.
• Requires at least five years of successful healthcare operations leadership experience.
• Direct experience over 5 years may be accepted year for year in lieu of degree.
• A working knowledge of computer software and hardware, preferably including working with data processing in a medical environment.

Competencies

• Five years or more of direct supervisory experience in a medical group practice setting, preferably in orthopedics or a related surgical discipline.
• A working knowledge of EMR/EHR, preferably in a clinic outpatient setting.
• A general understanding of the principles of continuous quality improvement in a healthcare setting.
• A dedication to outstanding customer service.  The Associate Director serves as a role model for the majority of practice employees.
• Ability to engage in public contact work.
• The verbal ability to formulate clinical policies and to interpret and explain those policies and procedures to others.
• The ability to think clearly, exercise sound judgment and to make independent decisions regarding the formulation and application of policies and procedures.
• Excellent oral and written communication skills.
• The maturity and tact necessary to deal effectively with patients, employees, and physicians.
• Flexibility in thinking; able to easily adapt to internal and external business changes.
• A logical, highly organized mind.  Be able to work independently with a minimum of direction and instruction.
• The ability to solve practical problems when presented with both concrete and ambiguous information.
• Excellent decision making skills. And an ability to develop creative solutions.
• Dependability and punctuality.
• Ability to write routine reports and correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of common Microsoft Office applications such as Excel, Outlook, and Word.
• To be professional and courteous
• Prioritize work load daily, weekly and monthly
• Communicate clearly, concisely and courteously via phone, email and in person

Summary

The Associate Clinic Director is responsible for the smooth and efficient daily operations of a clinic, including managing staff, overseeing patient care, and ensuring compliance with regulations. Accountable to develop, implement, and enforce operational policies and procedures to improve patient care and service quality. Supervision of clinic staff: including supervisors, nurses, medical assistants, scribes and phone teams to ensure all goals and objectives are accomplished in accordance with policies and procedures. Leads problem solving with clinic teams and other departments.

This is a full-time exempt position working onsite in Eugene, OR. Working hours are M-F 8-5 or similar schedule. 

Slocum is an EEO/AA/M/F/Vet/Disability employer.

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