Eugene, OR
Description
- Run monthly reports, including all collection related reports. Including the “Not Started” and “In Progress” tasks.
- Work all self-pay and delinquent accounts for Slocum.
- Determine if a patient should be allowed to extend their monthly payment arrangements further than 12 months or if they should be given a SFP for possible reduction or charity write off
- Mail form letters to customers to encourage payment of delinquent accounts.
- Confer with patients by telephone or in person in attempt to determine reason for overdue payment.
- Contact delinquent account patients in person.
- Work closely with Valley, PCS and CSO on our current outside collections, turning accounts and providing information as needed.
- Assist patients as needed for OHP and/or other financial resources (payment arrangements, Access One, Slocum Financial Program, etc.)
- Route monthly physician reviews to individual physicians
- Follow up with insurance companies as needed.
- Record information about financial status of patients and status of collection efforts.
- Process bankruptcy notices and all other legal letters/documents.
- Follow procedures for all month end processes and adjustments.
- Contact attorney offices regarding patient accounts, as needed.
- Manage Mail Returns promptly
- Work No Print statement report from NextGen Edi monthly.
- Upload address corrections from NextGen Edi.
- Stay abreast of consumer and collection laws.
- Various projects as assigned.
- Turn to outside collection agency the mail returns that we are not able to locate good addresses on.
- Gives surgical estimates to patients, either in person, on the phone or in writing.
- Work self-pay A/R.
- Answer patient questions regarding their billings
- Compute total bills showing amounts billed to insurance company and to patient.
- Telephone, write, or check insurance companies web addresses to verify patient’s coverage, as well as gather information regarding patient’s benefits.
- Post all collection agency payments
- Communicate with providers regarding patient questions or billing concerns
- Answer all telephone calls in a prompt, courteous and efficient manner
- Other duties as may be assigned.
Requirements
- Prior experience in a medical billing office desired. Customer service experience highly desired. Must be highly organized, able to work independently as well as in a team and have the ability to work under stress.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must possess excellent oral and written communication skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to remain calm in demanding situations.
Summary
Serves as a main point of contact for patients with questions about accounts.
**This position has the opportunity to be a hybrid/remote after training.
Slocum is an EEO/AA/M/F/Vet/Disability employer.