Eugene, OR
DESCRIPTION
This position is a Floor Scheduler, responsible for scheduling return appointments as well as walk-in patients in a fast-paced Orthopedics and Sports Medicine office. We are seeking a team-oriented applicant with attention to detail and a positive attitude:
- We foster a welcoming, friendly and team-oriented culture.
- Offering very competitive wages and an excellent benefits package, that includes medical, dental and vision insurance, paid time off and 401k to those that are eligible.
- This is a full-time position, Monday through Friday. No evenings or weekends.
- Experience in the medical field is valued, though we are willing to train the right person.
The responsibilities of the position include and are not limited to:
- Appropriately scheduling appointments for physicians, diagnostic studies, and ancillary services.
- Requesting language interpreters as needed.
- Appropriately documenting patient insurance information in an electronic practice management system.
- Obtain pertinent medical records from other physician offices, and follow up to schedule.
- Communicate patient medical concerns to the appropriate party with use of an electronic health record.
- Returns all calls to patients and follows up on voicemails appropriately by the end of each working day.
- Place outbound calls to schedule patient appointments from faxed referrals or records.
- Complete tasks as sent by medical assistants, prior authorization staff, occupational medicine, and other departments.
- Schedule medically urgent patient referrals from the Emergency Department or other sources.
- Work with team to complete pending inbox tasks daily.
- Routinely monitor physician and cast room schedules as assigned.
- Update patient demographics as needed, including name, address, and phone number changes. Verify and/or add the patient’s Primary Care Physician into a practice management system.
- Review the patient chart to ensure that all necessary information is present, as well as adding any missing information. (Employer, middle initial, Guarantor demographics, Insurance card.)
- Reschedule appointments as needed per clinic needs.
Requirements
- All candidates must work well as part of a team and have excellent customer service skills.
- This position requires flexibility and multitasking.
- Prior experience in the medical field is valued, but we will train the right applicant.
Summary
This position will cover the multiple scheduling needs of the Slocum physicians and their patients.
Schedule patient appointments with physicians, diagnostic services, and ancillary services.
Slocum is an EEO/AA/M/F/Vet/Disability employer.