Summary/Objective
Responsible for supporting a provider in clinic by running a clinical practice and following patient care from check-in to check-out.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Checks to ensure that all patient rooms are cleaned, stocked and ready for physician/patient use and that clinical areas are cleared of any items potentially left by previous staff.
- Prepares charts and x-rays for patient visits 24 hours in advance of appointment
- Verifies that all needed information is available for the patient appointment, including referrals, lab reports, outside procedures, and x-rays, and gathers any missing items prior to appointment time.
- Determines if patients will need any x-rays at scheduled appointment, and places x-ray orders per physician protocols
- Collects and enters patient data including height, weight, blood pressure, allergies, pharmacy information, and short history of injury from patient per physician protocols
- Escorts patients to exam rooms and x-ray, having them dress down as needed
- Educates pre-op patients on items such as DVT, constipation, check in time, NPO, Consent, Post op instructions, CHG wipes/Hibiclens sponges, MRSA/MSSA results, medications to stop, post op medications, and DME needed
- Assists physician in procedures as needed including draping patient with covering, positioning instruments and equipment as directed, drawing up medication for injections, assisting with in-office sterile procedures, wound care and wound dressings, staple or suture removals, etc.
- Completes forms as needed for patient and provider
- Helps provider stay on schedule and see patients in a timely manner, and acts as a liaison between the patient, provider, and office staff.
- Completes medical equipment requisitions for provider signature.
- Schedules outside procedures using appropriate authorization and request protocols.
- Returns all calls to patients in a timely manner, and screens telephone calls for referral to physician.
- Manages task box appropriately
- Completes daily stocking of clinic rooms, closet, and any area patient may have access to.
- Answers phones, takes messages or transfers patients to appropriate departments when working on CC line or covering for triage.
- Ensures Meaningful Use measures are met for each patient
- Follows OSHA guidelines when handling blood or bodily fluids
- Attends required meetings and participates in committees as requested
- Strictly maintains patient confidentiality and follows HIPAA rules and regulations.
- Other duties as assigned.
Competencies
- Knowledge of EMR/EHR systems.
- Understanding of orthopedic terminology and anatomy
- Computer keyboarding skills to enter patient information into the Nextgen systems.
- Demonstrates excellent customer service skills.
- Demonstrates excellent cultural competency skills with patients.
- Understanding of orthopedic and medical terminology.
- Understanding and compliance with HIPAA and confidentiality rules
- Ability to write routine reports and correspondence
- Must be highly organized, efficient, and able to make quick and accurate decisions.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Able to work well under pressure with diverse groups of patients, providers, and other healthcare professionals.
- Must have a good understanding of occupational exposure to bloodborne pathogens and use of PPE and mitigation measures
- Communicate clearly, concisely and courteously via phone, email and in person
Supervisory Responsibilities
- None
Physical Demands
- Ability to help patients on/off exam table.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Able to lift and/or move up to 50 lbs.
- Able to walk, and use hands to finger, handle, or feel. Able to reach with hands and arms, stoop, kneel, and crouch.
- Must be able to use a computer/mouse/keyboard for extended periods of time
- May sit or stand for extended periods of time
- Ability to hear and understand in person and over the phone.
- Able to speak and provide information in person and over the phone.
- Able to sit or stand for long periods of time.
Travel Required
- None
Education and Experience
- Must have current MA certification such as CMA, RMA, or CCMA
- Current knowledge of medical terminology and orthopedics
Slocum is an EEO Disability/Vet Employer. Slocum has a policy of non-discrimination in the employment and treatment of its employees. Slocum will not discriminate against any employee or applicant for employment because of age, (within legal limits), race, religion, color, national origin, sexual orientation, gender identity, ancestry, sex, disability (within ADA guidelines), or any other legally protected class with respect to hiring, recruitment, promotion, demotion, transfer, termination, salary level, or other forms of compensation and employment privileges.
